Refund policy

30-Day Guarantee — Returns & Exchanges

We know that sometimes things don’t work out with your order and that’s completely fine.

At Galerie Noire, we’ve made exchanges simple, flexible, and stress free.
Eligible items can be returned for an exchange or store credit in the form of a Galerie Noire Gift Card.

RETURN WINDOW: 30 DAYS FROM DELIVERY
RETURN OPTIONS: EXCHANGE OR STORE CREDIT
REFUND: NOT OFFERED AT THIS TIME

Please note - Exchanges are only available for the following regions - Canada, United States, Australia, Europe & UK.

 

EXCHANGE WINDOW

All return requests must be made within 30 days of delivery.

Requests submitted after this timeframe, or that do not follow our policy guidelines, will not be approved.

 

PROCESSING TIMES

After your exchange arrives at our office, please allow 5–10 business days for your exchange or store credit to be processed.                                       

Store credit is provided as an Galerie Noire Gift Card sent by email. It does not expire and can be applied to any future purchase.

 

EXCHANGE CONDITIONS

Items must be returned in brand-new condition: unworn, unwashed, odor free, and with the original packaging.

All original tags must still be attached.

Products/packaging that are in non-sellable condition will not be eligible for exchange or store credit. 

 

RETURN SHIPPING

Customers are responsible for the shipping cost of the item being returned & for the replacement item being sent out when exchanging items. 

Shipping fees are non-refundable and will not be covered by Galerie Noire. 

 

NON-RETURNABLE ITEMS

Due to hygiene reasons, we do not accept exchanges on earrings.